I want to give -5 Star for this place, I moved here one and a half year ago and OMG there are nothing but problems in this building.
Everything is expensive, washing machines are not functioning correctly, and even when they do work, everything inside the washing machine is dirty.
According to the house manager, the machines are cleaned every day, but that is nothing more than a big fat lie, I have been checking the dirt pattern for over ten mo…
I would give 0 if possible. So much problems. I don’t even have the nerves and time to write about everything.
Summertime and elevators don’t work
There are always elevators broken
Major problems are ignored
Minor problems are getting treated like the most important.
Trash recycling is impossible there.
The washing machines are not enough
And sometimes a few of them don’t work
Same for dryers
Stuff gets stolen regularly
There is a certain hierarc…
Hello Jura Boy,
Thank you for your honest feedback. I would be interested to know what exactly led to your negative impressions. We can only really improve if we understand the background - I would be delighted if you would like to share this with us in a personal conversation.
Best regards
Danny
Hallo Emma, danke für dein Feedback. Es tut uns leid, dass du nicht zufrieden bist. Bitte kontaktiere uns direkt im Büro oder unser Kontaktformular, um die genauen Gründe deiner Bewertung zu erfahren.
Viele Grüße
Danny
Hello Mercedes,
Thank you for your 5-star rating. It is our goal to create an unforgettable time for our FIZZies. We are pleased that we succeeded and that you loved staying with us.
Best wishes,
Your THE FIZZ team
No one cares about you , just about your money. Do you wanna live in an overpriced facility that has to be renovated most of the time and still is in a bad condition with some ignorant people in the management? Then you are right at this place. You wanna be left alone with all of your questions and get punished for all misunderstanding? Then you should definitely move into this piece of crap off the building. Did they already mentioned that all o…
Hello Interessiertkeinesau,
Thank you for your open feedback - even if it is very critical, we take your feedback seriously. The public areas were extensively renovated and refurbished two years ago to improve comfort for all residents. Our prices also reflect this quality, among other things. We are sorry if you do not feel well looked after - we want to continue to develop and take comments like yours as an opportunity to rethink and improve processes. We would be happy to have an open dialogue with you in our office to find out the exact reasons for your review.
Best regards
Danny
Danny und sein Team sind korrekt! ;)
Ich fühle mich richtig wohl. Wenn auch etwas teurer, fühle ich mich bei Danny & Vladyslav gut aufgehoben.
Hallo Jessica,
Danke für deine positive Bewertung! Wir freuen uns, dass dir THE FIZZ Frankfurt gefällt und wünschen dir weiterhin eine gute Zeit als unsere geschätzte Mieterin.
Wenn wir noch etwas für dich tun können, melde dich gerne direkt an der Rezeption oder nutze unser Kontaktformular.
Beste Grüße,
Dein THE FIZZ Team
Dear Tenant,
Thank you so much for your positive review! We're pleased to hear that you enjoy your time at THE FIZZ Frankfurt and that our community, facilities, and services make your stay pleasant.
If there is anything we could do to make your stay even better, please do not hesitate to contact us anytime at the reception or via our contact form.
Best Regards,
Your THE FIZZ Team
Danke an Danny
Hallo Wolfgang,
Danke für dein positives Review! Als Team freuen wir uns zu wissen, dass unsere Untertützung gut bei dir angekommen ist und werden deine netten Worte an unseren Kollegen vor Ort weiterleiten.
Beste Grüße,
Dein THE FIZZ Team
Totally not advise to live here, the building management here will seize any opportunity to deduct fees, minimum deduct 400 euro from the deposit when you leave. And they will force you sign on the agreement paper OMG terrible
Dear Andre,
Thank you for sharing your valued opinion with us! We´re sorry to hear that our house did not meet your expectations and regret to hear that you experienced difficulties communicating with us. Let us discuss your concerns in a private message and seek for a solution together with you.
If you’d be willing to share more details, please contact us directly via our contact form, and we will sort it out for you.
Best Regards,
Your THE FIZZ Team
Das Gebäude ist extrem schmutzig, die Waschmaschine ständig defekt, und der Rauchmelder gibt wöchentliche Fehlalarme. Der Hausverwalter ist nie erreichbar und bietet keinen Service. Eine vorzeitige Kündigung ist unmöglich, da man selbst einen Nachmieter finden muss – zu einem überhöhten Preis. Bei der Kautionsrückzahlung werden völlig überzogene Beträge einbehalten, oft mit Drohungen. Absolut inakzeptabel！
Hallo Yao,
Vielen Dank, dass du dir die Zeit genommen hast, dein ausführliches Feedback mit uns zu teilen. Es tut uns leid zu hören, dass deine Erfahrung bei uns nicht deinen Erwartungen entsprochen hat. Unsere oberste Priorität ist es, ein gemeinschaftliches und angenehmes Wohnumfeld für alle unsere Mieter zu schaffen, und wir nehmen deine Rückmeldung sehr ernst.
Wir bedauern, dass manche Waschmaschinen oder Rauchmelder nicht reibungslos finktionieren und ergreifen immer sofortige Maßnahmen zur Reparatur oder ggf. Austausch von defekten Geräten im Haus.
Bezüglich der Kündigung - unsere Mietverträge sind nach gesetzlichen Standards aufgebaut und ermöglichen eine vorzeitige Kündigung, sofern ein geeigneter Nachmieter gefunden wird. Wir verstehen, dass dieser Prozess manchmal herausfordernd sein kann, und unterstützen unsere Mieter dabei so gut wie möglich. Bitte wende dich an uns direkt an der Rezeption, oder über das Kontaktformular und wir werden nach Wege Suchen dir zu helfen. An dieser Stelle ist es wichtig zu erwähnen, dass wir unsere Mieter niemals respektlos behalndeln und bedauern, falls es zu Missverständnisse in der Kommunikation mit uns kam.
Beste Grüße,
Dein THE FIZZ Team
Hallo Florian,
Vielen Dank für deine gute Bewertung! Wir freuen uns, dass THE FIZZ Frankfurt dir so gut gefällt und wünschen dir weiterhin eine schöne Zeit als unser geschätzter Mieter!
Beste Grüße,
Dein THE FIZZ Team
I especially feel so thankful for one of the house managers, Domenico.
He did both my check in and check out.
As a complete expat in Germany, he gave me so many tips about the life in Germany in general.
Other managers also were very helpful whenever I was asking them for advice or help.
This place could be one of the most perfect options when you're just moving in to the town.
Dear Chaehyun,
Thank you so much for sharing your positive experience with us! Providing a comfortable and welcoming home for our residents is our highest priority, and we’re glad that our friendly team made your experience so far great. Your kind words mean a lot to us!
Thank you for being part of THE FIZZ Frankfurt community an for being our valued tenant!
Best Regards,
Your THE FIZZ Team
Our experience was not as expected for the high price, we wouldn't recommend it for first time students (especially females), even though accommodation is advertised as student housing, mostly professionals live there.
The area around the premises: is not really suitable for a young female student, there are no cafes to relax.
On premise security: towards the end of the year it was okay, but while construction was going on, the main door was le…
Dear Tenant,
Thank you for taking the time to share your experience. We regret to hear that your stay did not meet your expectations. The safety and well-being of our residents are our top priorities, and we take your concerns very seriously.
We understand that a comfortable and secure environment is essential for all our tenants. Our team continuously works on improving security measures, and we have already implemented even stricter protocols to ensure the safety in the house. Regarding the concerns about external security staff, we deeply regret this situation and have since taken appropriate actions.
Cleanliness upon move-in is another key focus, and we sincerely regret to hear that your apartment did not meet your expectations.
If you would like to discuss your concerns further, please don’t hesitate to reach out to us directly. Your feedback helps us improve, and we appreciate you bringing these matters to our attention.
Best Regards,
Your THE FIZZ Team
Dear Valentin,
Thank you for your review. We´re sorry to see that our house did not meet your expectations and would love to understand more about your experience and explore possible solutions together.
Please feel free to contact us directly in person and we will get back to you as soon as possible.
Best Regards,
Your THE FIZZ Team
Deat Nati,
Thank you so much for sharing your positive experience with us! Our aim is to provide our tenants with the best living experience and we're pleased to hear that you enjoy your time at THE FIZZ Frankfurt!
If there’s anything else we can do to make your stay even better, please don’t hesitate to reach out. Thank you for being part of THE FIZZ Community!
Best Regards,
Your THE FIZZ Team
Dear Maruko,
Thank you for sharing your valued opinion with us! We´re sorry to hear that our house did not meet your expectations and would like to adress all your concerns in a private message. If you’d be willing to share more details, please contact our on site team or message us directly via our contact form. We will sort it out for you.
Best Regards,
Your THE FIZZ Team
Für den Übergang war es ganz okay.
Hallo,
Vielen Dank für dein Feedback an uns! Wir freuen uns zu hören, dass THE FIZZ Frankfurt dir gefallen hat. Falls du konkrete Verbesserungsvorschläge hast, freuen wir uns, diese zu hören. Kontaktiere uns hierfür gerne direkt über unser Kontaktformular.
Beste Grüße,
Dein THE FIZZ Team
Dear Jesus,
Thank you so much for sharing your positive impression with us! Our aim is to provide our tenants with the best living experience and we want to thank you for being part of our amazing community.
If you ever have any suggestions or there’s anything else we can do to make your stay even better, please reach out to us.
Best Regards,
Your THE FIZZ Team
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