Seat-Händler Bewertungen & Top Anbieter in Heidelberg

Orhan A auf

Google

Sehr freundliche und professionelle Beratung. Herr Nauert war jederzeit gut erreichbar, hat sich viel Zeit für meine Fragen genommen und alle Anliegen transparent und kompetent beantwortet. Die Kommunikation verlief schnell, unkompliziert und angenehm. Man merkt, dass hier großer Wert auf Kundenservice gelegt wird. Vielen Dank für die Unterstützung und den freundlichen Kontakt. Klare Empfehlung.

Ala B auf

Google

Very disappointing experience. It was extremely difficult to reach anyone. I had to call multiple numbers countless times before finally getting someone on the phone. Email communication was no better — I would receive a reply, answer promptly, and then hear nothing back. When I finally managed to speak with someone, the conversation was limited to short "yes" and "no" answers, with very little willingness to provide information. And then I was casually informed that the car had already been sold... You guys look super busy, then why my questions were being answered and the discussion continued if the vehicle was no longer available. It resulted in a significant waste of time on both sides. The car may be great, but customer service and communication are a crucial part of the buying experience. I would be concerned about the level of after-sales support if any issues were to arise. I wish the team all the best, but there is definitely room for improvement in communication and customer care.