BMW-Händler Bewertungen & Top Anbieter in Lünen

Max R auf

Google

After a phone call, I made an appointment with Anil Gökce. The next day, I inspected the car, and the deal was made within 10 minutes. It was a beautiful car, and Anil was pleasant to talk to. Delivery took place a week later, everything was as agreed. Deutsche Gründlichkeit :)

Karam H auf

Google

I contacted the BMW branch in Lünen to inquire about getting a replacement key for my 2025 BMW X5, which I use for work in Dubai. During the phone call, I clearly stated—twice—that the car is not located in Germany. The employee I spoke with assured me that this would not be a problem and asked me to bring specific documents, which I carefully prepared. I then drove over 60 kilometers to the branch based on this information, expecting a smooth process. Unfortunately, when I arrived, I was surprised to find that the same employee who had confirmed everything refused to speak with me in person. Instead, I was passed to another employee who appeared inexperienced. Rather than offering a proper explanation or apology, I was simply told, “We didn’t know the car was not in Germany,” which contradicted what I had clearly communicated over the phone. I’m sharing this review to express my disappointment with the lack of professionalism and poor communication I experienced at this branch. When a customer owns a vehicle worth over €100,000, it’s reasonable to expect a higher standard of service and client handling. I hope BMW will take this feedback seriously and work to improve the customer experience in such cases.