they gave us a messy and really dirty room, everything had not cleaned up yet
I have never seen this kind of reception service🤡
Impossible to stay during summer. The rooms have no ventilation.
地點位鄰近火車站，附近也有巴士站 十分方便，五分鐘步行距離有一間超級市場penny。
半自助旅行入住，預定多間房間，1/3沒有打掃乾淨、甚至有些房間床上有許多頭髮，注意⚠️沒有冷氣！！！有其他選擇的話 不會再入住。
Terrible place, constant noise from the people living on the street and the train station across the street. No air conditioning even in the lobby. Known broken elevator that would be forced to open from the outside. Unclean, unusable kitchen with broken fridge, and not even a spoon. The bar is attended by very rude people that is used to argue with their customers and even yell at them.
The only thing that is okay in this place is the breakfast…
Nettes Personal schneller check-in saubere Zimmer sehr gute Anbindungen zu den Verkehrsmitteln
The hygiene is terrible. The first room didn’t have worker to clean. And then the clerk help me me to change another room, but the sheet was still dirty.
Hallo,
wir 4 Personen waren schon in vielen a&o Hostels aber keines war so verdreckt wie das in Frankfurt. Am Boden die Leiste kaputt so das man sich die Füße aufhauen kann, dann hieß es das Zimmer ist noch nicht sauber wird gerade noch geputzt ( also sauber ist was anderes) TV Anlage ging nicht. Wir werden hier nie wieder kommen. Ach und ganz vergessen auf meine persönlichen Fragen eine Woche vor Anreise wurde auch nicht reagiert.
They're seriously understaffed at the reception, their IT-systems don't work etc, which creates a lot of frustration and friction for both sides to be honest :/ Sad, cause otherwise the rooms are very clean and nice for a hostel. They would have benefited from a fan installed at the windows in summer, it gets super toasty and hard to sleep
Dear Dragan Kostic,
Thank you for your feedback. We appreciate your perspective and will continue to strive for improvements in our services.
Best regards,
a&o Frankfurt Galluswarte
Super Stande. Die Verkehrsanbindung ist top. Auch das Personal ist sehr freundlich.
Wir waren die ersten zwei Tage total zufrieden mit unserem Zimmer. Bei 30 Grad war es kühl und ruhig. Das galt aber nur am Wochenende. Vor dem Hostel gibt es eine riesige Baustelle und um 8.00 morgens am Montag war es vorbei mit der Ruhe. Also vielleicht ist ein Zimmer zur Straße ruhiger. Die Sauberkeit des Zimmers im Bad hätte besser sein können und es war ein bi…
Sehr geehrte/r J. O-U,
vielen Dank für Ihr Feedback und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Es freut uns zu hören, dass Sie mit der Verkehrsanbindung und der Freundlichkeit unseres Personals zufrieden waren. Wir bedauern jedoch die Unannehmlichkeiten, die durch die Baustelle entstanden sind, und nehmen Ihre Anmerkungen zur Sauberkeit und Zimmergröße ernst. Wir sind stets bestrebt, die Erfahrungen unserer Gäste zu verbessern und werden Ihre Hinweise im Team besprechen.
Wir freuen uns sehr, Sie im November wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen,
a&o Frankfurt Galluswarte
Wer auf Sauberkeit keinen Wert legt, hat hier kein Problem.
Die Mitarbeiter an der Rezeption sind super nett, deshalb 3 Sterne statt 2.
Sehr geehrte Frau Szerreiks,
vielen Dank für Ihre Rückmeldung. Es tut uns leid zu hören, dass die Sauberkeit während Ihres Aufenthalts nicht Ihren Erwartungen entsprochen hat. Wir schätzen Ihr Lob für unser Rezeptionspersonal und hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen,
a&o Frankfurt Galluswarte
The Room needed some more cleaning.
Dear Viktor Riddersholm,
Thank you for your feedback regarding the cleanliness of your room. We appreciate your comments and will take them into consideration as we strive to improve our services.
Best regards,
a&o Frankfurt Galluswarte
Sehr dreckig. In der Dusche Haarbüschel, Alte Flaschen unterm Bett, Kissen dreckig. Betten nur teilweise überzogen. "Party" auf dem Dach, sodass unsere Kinder Angst hatten, einzuschlafen. Einmal und nie wieder. Danke für nichts.
Sehr geehrter Herr Müller,
wir bedauern, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat. Sauberkeit und Ruhe sind uns sehr wichtig, und wir nehmen Ihr Feedback ernst. Wir danken Ihnen für Ihre Rückmeldung und wünschen Ihnen alles Gute.
Mit freundlichen Grüßen,
a&o Frankfurt Galluswarte
First, check-in by 3pm is quite inconvenient.
Second, the environment is not very clean(there were flies everywhere 😭)and not aesthetically pleasing for a franchise that has been in business for over 10 years. Yes, it's affordable but that doesn't mean there shouldn't be effort.
Third, the rooms DID NOT look like what they put on the website. Mind you, there's 3 of us so, it's supposed to be a room for 3. It was small and cramped. It was disorgan…
Dear Ezinne Odo,
Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you encountered during your visit.
We understand that the check-in time of 3 PM may not suit all guests, and we appreciate your thoughts on this matter. We are committed to maintaining a clean and pleasant environment, and we regret that your experience did not reflect our standards. Your comments about the cleanliness of your room and bathroom will be taken into consideration as we strive to improve our services.
We also acknowledge your concerns regarding the room size and organization. We aim to provide accurate representations of our accommodations online, and we apologize if this was not your experience. Your feedback is invaluable in helping us enhance our guests' comfort.
We are pleased to hear you found our WiFi satisfactory and appreciated our customer service. Thank you once again for your insights, and we hope to have the opportunity to welcome you back in the future.
Best regards,
a&o Frankfurt Galluswarte
the one in Frankfurt Ostend is better
Dear Aulia Qisthi,
Thank you for sharing your thoughts. We appreciate your feedback and regret to hear that your experience did not meet your expectations compared to other locations. Your input is valuable and will be considered for future improvements.
Best regards,
a&o Frankfurt Galluswarte
The rooms are in 2 separate buildings from the lobby, A and B. When you walk from the lobby to the buildings all you could smell is weed especially at night with the weirdest figures hanging around. The hallways reek of sweat, and the sheets everything u have to put it on yourself and its not even clean it has some yellow spots, the flooring has cracks here and there and there isnt even an Airconditioning. you could ask for a fan but its reall…
Dear Abir,
Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are of utmost importance, and we regret that the condition of your room did not meet our standards. Your comments regarding the cleanliness of the linens and the state of the hallways have been duly noted.
Regarding the odor and the environment around the buildings, we understand how this can affect your experience. We strive to provide a safe and pleasant atmosphere for all our guests. We appreciate your feedback about the lobby and play area, and we are glad to hear that you found some aspects enjoyable. Your comments will help us in our ongoing efforts to enhance our services.
Thank you once again for your insights. We hope to have the opportunity to welcome you back to a&o Frankfurt Galluswarte in the future.
Best regards,
a&o Frankfurt Galluswarte
El personal fue amable, pero la limpieza dejaba mucho que desear. En recepción había un montón de moscas y en la habitación faltaban cosas como jabón de manos y papel higiénico. Además, la wifi fallaba y los enchufes de las camas estaban estropeados.
Por otro lado, la ubicación es buena, al lado de una parada de metro y en 5 minutos llegas a la estación central.
Dear VGA,
We sincerely appreciate your feedback. We are pleased to know that you found the staff friendly and that you enjoyed our location. However, we regret that the cleanliness and amenities in your room did not meet your expectations. Your comments regarding the cleaning service and the issues with the Wi-Fi and outlets have been noted. We value your opinion and continuously strive to improve the experience of our guests.
Sincerely,
a&o Frankfurt Galluswarte
Dear Belay Abriha,
Thank you for your positive rating. We are delighted to hear that you enjoyed your stay with us.
Best regards,
a&o Frankfurt Galluswarte
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