There have been water issues twice in just one week! Suddenly, all the taps in the room stop working without any prior notice, and these situations last for about five hours. I find it hard to believe this is happening—it’s simply unacceptable in a normal residential community.
not save for girls, not customer friendly, dirty, big bug problem, technical issues
But shot out to the Chinese staff, they are super nice and helpful.
Side note: Checked some name from the 5 star reviews and they are staff members from the company.
ATTENTION GIRLS, DO NOT MOVE HERE!!!
I came to the office with one simple favor. To just close the main entrance, when no one is around. They are two buildings with two separate entrances. One is completely unattended and with the other one, your passing the office, which has a glass door. However they don't always pay attention who enters the building.
Over the last weeks my friends and I encountered dangerous situations. Men (not living here) e…
Left the house a month ago and haven’t got my deposit back. They make all kinds of excuses to refuse sending money to your “non-EU” account while the website clearly stated that they can send money to your international account. Got into a long email fight with customer service and one guy finally agreed to help me and he never replied again. German efficiency is again a myth^^ Don’t live here, trust me, you will regret it:)))
Dear Li-Chen,
Thank you for your feedback. We’re sorry to hear that your experience didn’t fully meet your expectations. We appreciate your honest feedback and will take it into account to improve our services. If you’d like to discuss any specific questions about the payment, we encourage you to reach out to us, and we will sort it for you.
Best Regards,
Your THE FIZZ Team
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Dear Wolfgang,
Thank you so much for sharing your positive experience with us! We're pleased to hear that you enjoy your time at THE FIZZ Munich and that our community, facilities, and services meet your expectations.
If there is anything we could do to make your stay even better, please do not hesitate to let us know.
Best regards,
Your THE FIZZ Team
I stayed at The Fizz between 2022 and 2023. The rooms are very expensive ! But only solution when you arrive and really want to live in Munich. Both office girls were very friendly.
My only problem was the other tenants : the doors of the rooms close by themselves very roughly. But has anyone the idea to just hold the doors so that they don't slam and make you jump out of the bed ??? Is it that difficult to think that way ?
Also, some tenants wer…
Dear Cindy,
Thank you for sharing your valuable feedback with us! We’re sorry to hear that your experience at THE FIZZ didn’t meet your expectations.
While we strive to create a comfortable and respectful living environment, we understand that being part of a large community can sometimes present challenges. To address this, we actively communicate our house rules, including the rest hours.
We appreciate your recognition of our team’s efforts to resolve any issues. If you’d like to discuss anything further, please don’t hesitate to reach out to us directly.
Best Regards,
Your THE FIZZ Team
Dear Harun,
Thank you for sharing your positive opinion with us! We are pleased to hear that you enjoy your time as a
valued tenant of THE FIZZ Munich. Providing a comfortable and welcoming home for our residents is our highest priority, and we’re glad that our modern facilities and friendly team made your experience so far great.
If there’s anything else we can do to make your stay even better, please don’t hesitate to reach out. Thank you
for being part of THE FIZZ Community!
Best Regards,
Your THE FIZZ Team
It turned in a complete mess. Simple solution: Bring back the old house managers Kat and Stef.
I recommended the housing to my old school for international students. My reputation is destroyed now.
They had to move in in a drity room, with big disgusting stains on the wall a mold in the fridge. Internet was also not working for the first two weeks.
DONT MOVE IN HERE, it's not worth it anymore.
The house turned into a garbage hole, everywhere is garbage and things are broken. The community rooms are a complete mess. They fizz don’t even clean after an official party so some tenants who weren’t even there for the party cleaned it up on the next day. Earlier this year they stayed after the party an cleaned it up right away. I don’t even know who works here anymore because the office is always close when I leave at 8.15h and when I come ba…
Dear Vin,
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience at THE FIZZ Munich didn’t fully meet your expectations.
We are happy to host a large community in each of our houses, but we also understand that sharing the community areas with many other tenants might be challenging sometimes. To ensure a comfortable and respectful environment in the house, we regularly emphasise on our hygiene standards and continue to work on improving the maintenance of shared spaces.
Please sincerely apologise for any inconvenience you experienced during your stay! We ensure you that we have already reviewed the issue and ensured its fast resolution! If there is anything we could do for you, please do not hesitate to contact us.
Best Regards,
Your THE FIZZ Team
I would definitely not recommend this place.
First of all, the price for the incredibly small rooms are just insane. I had to stay here for a year, because I could not find another place at the beginning of my Munich life. The rooms are not only small, but also there is a huge silverfish problem. I do not know where they are coming from, I also tried to take the maximum protection against them, but they still kept coming. I assume they are comin…
Dear Semih,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with us didn’t meet your expectations, and we sincerely apologize for the issues you encountered during your stay.
Your feedback is very important to us and we want to ensure you that measures have already been taken. We thoroughly looked into the silverfish concern you've mentioned and investigated the source to ensure that any ongoing issues could be resolved promptly.
In regard to the charges deducted from your deposit, we want to assure you that we apply fair and transparent policies and treat all our tenants with the due respect. We are sorry to hear that you have unpleasant experience and encourage you to message us, if there are any open questions.
Thank you again for your honest feedback. It helps us improve and create a better living experience for future residents.
Best Regards,
Your THE FIZZ Team
Dear Yanni,
Thank you for leaving is 3-star review! We´re sorry to hear that our house did not quite fully meet your expectations and would like to seek for a solution together with you.
If you’d be willing to share more details, please contact us directly via our contact form and we will sort it out for you. Your feedback helps us improve, and we appreciate you bringing these matters to our attention.
Best Regards,
Your THE FIZZ Team
The quality of the used to be a lot better. I visited my son this week and I was shooked about the condition of the house.
I heard that the lovey lady from the reception left, which is such a pity. She was really welcoming and helpful. I wanted to talk to the new manager but he is on holiday and there are only students working in his absent. That's unbelievable and an absolute No Go! Where is the saftey in that? I only get the answer that I have …
Stayed here for a year almost. It is OK service used to be better and can be cleaner. Actually deserves 3-3.5 stars but i am giving 2 because had some bad experiences with management(not the office inside) and the place could be better if they tried. Too expensive and not worth for the money. Would not recommend or the opposite. OK place has pros and cons solid 2.5. At my checkout date and time no one was working when they should have, I just che…
Dear Can,
Thank you for taking the time to share your feedback. We're really sorry to hear that your experience didn’t fully live up to your expectations and appreciate you bringing these points to our attention.
It’s good that you mentioned the service and cleanliness - these are areas we take seriously, and your feedback helps us improve.
As for the rent increase you mentioned, we’ve reviewed your booking and couldn't find any adjustments to your rent during your lease. It’s possible there was some confusion around this, especially if a new tenant was involved toward the end of your stay. We always strive to have clear communication and encourage everyone to reach out in case of open questions.
We’re also sorry for the inconvenience during your checkout. After taking a closer look at our process, we could make sure things are handled more smoothly in the future.
If you have any further concerns, please do not hesitate to contact us via the contact form on our homepage.
Best Regards,
Your THE FIZZ Team
Also Handwerker wurde ich im Haus zuvorkommend behandelt. Hier arbeitet man gern. Ein Lob an den Mitarbeiter des Facility- Management. Gracie😄
Hi Daniel,
Thank you for your review! We are happy to see your rating. It is very important to us that our tenants have a great time at THE FIZZ.
All the best,
Your THE FIZZ team
ATTENTION!
Please be aware of the illegal and unethical actions the company tries to steal your money.
After each year or after each contract the increase the rent. They promote specials rates for renewing contract but it’s always higher. The first tenants started with 600 euro 3 years ago and now they have to pay 1100 for the smallest room. (15sqm)
Additionally want to charge AT LEAST 100 Euros from your deposit for not answering a maintenance e…
Dear Sude,
Thank you for sharing your valuable feedback. We’re sorry to hear about your disappointment and would like to address your concerns.
Our all-inclusive rent rates are listed on our website and explained in detail in our tutorials. Your tenancy agreement also provides a breakdown of how the rent is structured. Your rent remains fixed during the contract term, and any adjustments apply only to new agreements, based on market conditions and operational costs.
Regarding deposit deductions, we strictly adhere to legal regulations and fair practices. If you or your friends have any concerns, please reach out to our team directly—we’d be happy to assist you.
Best Regards,
Your THE FIZZ Team
it makes your start at Munich easier, but the price far exceeds what it worths.
Hello Math,
Thank you for sharing your feedback. We are happy to hear that you had an easy start and understand that pricing is an important factor. We’d like to highlight that our prices are all-inclusive, this means they cover utilities such as water, heating, electricity, and internet, as well as services like an in house manager and a reception where students can borrow rental items free of charge. Additionally, we organize monthly events to create a vibrant community for our residents.
We strive to provide accommodations that offer great value and an enhanced living experience. If you have any further concerns or questions, please feel free to reach out to us directly. Your input is important, and we appreciate you taking the time to share it.
All the best,
Your THE FIZZ team
Hi Nikolaos,
Thank you for your Review! We are constantly looking into how we can further improve your living comfort. If you have any specific suggestions for improvement, we would be happy to hear them. Please contact us directly. We want everyone to feel comfortable with us.
All the best,
Your THE FIZZ team
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