This company is a total joke, they are lying and they can’t clean at all. If I could I would give them minus 10.
Also the customer support have an attitude that makes you feel like you are the one that should have done the cleaning by your self.
My advice is that avoide this company they will just fool you
We are currently unable to locate any booking under your name.
To assist you properly and investigate the matter further, could you please provide your booking number or the email address used for the reservation?
We would appreciate the opportunity to resolve any issues you’ve experienced.
Great cleaner!
Thank you so much for your kind words and trust!
We look forward to working with you again in the future!
Great Marketplace
Thank you, Ajay! We're glad to hear you had a great experience with us.
Highly recommend service, specially for move-out cleaning. Ajay and Team provided very good service with deep cleaning and even recommended appropriate cleaning options matching customer requirement at a cost effective level. I am very much satisfied with their service. Thankyou Ajay and team from Spic and Span!!
Thank you so much for your kind words and recommendation! We're thrilled to hear that Ajay and the team provided excellent deep cleaning services and tailored recommendations to meet your needs. Your satisfaction means a lot to us!
We appreciate your support and look forward to serving you again in the future.
I am very happy with the service, I ordered last minute cleaning as i had a little emergency and the cleaner did a good job. The kitchen looks great. The cleaner was 30 minutes late but it wasn't an issue since i booked last minute. I called the customer support and they were helpful. I recommend to everyone. The best service in Berlin so far.
Thank you for your feedback! We’re glad the cleaner did a great job and our support was helpful. We appreciate your recommendation and understanding 😊
The cleaners are good hard working people it just seems that they don’t receive any training and need a lot of guidance during the clean which for me defeats the purpose of having someone come clean for you. Additionally I requested female cleaners because that what I’m comfortable with and they kept sending men so I canceled.
Thank you for your feedback. We’re sorry to hear about your experience. We would be happy to assign a new cleaning company for you and ensure the requested requirements are met. Please let us know if you’d like to proceed.
What a fantastic service. The cleaners were meticulous and left no corner untouched. Mohamed's team, specifically, was incredibly detailed and made sure I was satisfied before leaving. I’ll be booking them regularly.
Thank you for your wonderful feedback! We're thrilled to hear Mohamed's team provided meticulous service and ensured your satisfaction. We look forward to serving you regularly and continuing to exceed your expectations!
Cleaner’s Performance: The cleaner, who was paid for 3.5 hours of work, left after just two hours without completing the assigned tasks. One room was not cleaned at all, and I have camera footage to substantiate this claim.
Safety and Security Concerns: The key to my facility has still not been returned. This is a serious security issue, leaving me feeling unsafe and questioning the reliability of your services.
Lack of Communication: Your comp…
Thank you for sharing your feedback. We sincerely regret the experience you’ve described and appreciate the opportunity to address your concerns.
Duration of Service: We apologize if the allocated time was not fully utilized or tasks were left incomplete. Please be assured that we take such matters very seriously and are here to help resolve every case promptly.
VAT Invoices: We understand the importance of VAT invoices for many customers. To ensure this is handled correctly in the future, it’s important to inform us during booking so that we can assign a company capable of providing these invoices, as not all partners are VAT-registered.
Safety and Security: Regarding the key, We are a marketplace platform, and the handover of keys or other items is managed directly between the cleaning company and the service provider. Although in your case, we facilitated and assisted throughout the process to ensure support.
Communication: Our phone line is available from Monday to Sunday, 8 AM to 6 PM, to address urgent concerns. We’re sorry if there was any difficulty reaching us and will review how we can make our contact information clearer.
We are glad you continue being our customer and are committed to addressing these issues to restore your confidence in our services. If there’s anything further we can do to assist, please don’t hesitate to reach out directly.
Thank you again for bringing this to our attention.
We had a good experience in the beginning, it appears easy as you can schedule online. However on our first appointment, there were challenges in getting into contact with our cleaner. But the actual cleaner we had for several months was absolutely wonderful. This cleaner (sadly for us) got a new job and had to leave. In attempting to coordinate a replacement cleaner, we found the contact assigned to us was inconsistent and poor with communicati…
The cleaner didn't even show up for the first appointment. When I asked support about this they said they would look into it and never got back to me.
Edit: My cleaning was scheduled for the 28th of JUNE. The email they are referring to said "Unfortunately, some team members are fully booked for the 27th of July," referring to the next scheduled cleaning service.
I really implore you to explore other options if you don't wish to receive this kin…
Dear Jayden,
Please note that the team sent an email days before the service to inform you that the 27th was not possible and provided alternative dates. The email was sent to the address entered during the booking process. This information was also sent to your email address yesterday for review.
We apologize in any case for any inconvenience.
Thank you for your review and the 4-star rating. We're glad you had a positive experience. If there's anything we can do to make it even better, please let us know. Your feedback helps us improve.
Best regards,
SPIC AND SPAN. Team
Thank you so much for your fantastic 5-star rating! We're thrilled to see that you had a positive experience. We look forward to serving you again in the future!
Best regards,
SPIC AND SPAN. Team
We had a moving out cleaning done by them on an empty apartment with extras but had to go and clean after them ourselves. Super disappointing.
Dear Juha,
We're truly sorry to hear that the service didn't meet your expectations, despite the extended cleaning time agreed upon. We want to note that we valued your understanding and as a gesture of goodwill, we applied a discount to your service.
We take your feedback seriously and always strive to improve. We hope to have the opportunity to serve you better in the future.
Best regards,
The SPIC AND SPAN. Team
Thank you for taking the time to leave a 5-star rating for us. We truly appreciate your support and trust.
Warm regards,
The SPIC AND SPAN. Team
Dear Arunabha,
Thank you for giving us a 4-star rating. We appreciate your feedback and are always looking for ways to further enhance our service. If there's anything specific you'd like to share about your experience or how we can achieve that 5th star in the future, please don't hesitate to reach out.
Warm regards,
The SPIC AND SPAN. Team
Horrible unprofessional service. They were several hours late and we couldn’t get in contact with them.
Dear Scott,
We are truly sorry to hear about the unsatisfactory experience you encountered. Maintaining a high level of professionalism is a priority for us and it is clear that we fell short in this instance.
In response to this incident, we have taken the step to deactivate the service provider in your area to ensure that such an experience is not repeated. We deeply apologize for the inconvenience this caused you.
We value your feedback and are here to assist you to rectify this situation. Please do not hesitate to reach out to us so we can work towards making it right.
Best regards,
The SPIC AND SPAN. Team
Overall, I am happy with their service. I liked the cleaner. He seems to be a very nice person. Of course, they have scope of improvement. Wishing them all the best!
Dear Nishargo, thank you for your review and kind words. We really appreciate that. If you would like to discuss your feedback any further, please contact our Customer Support. We value any insight into how we could improve our services.
I think SPIC and SPAN is a great option for people looking for English speaking help. My feedback would be that the vet their cleaners a bit more as some cleans were not to my standards though I am sure with training on their side this would be much better! Fast and easy response to all communication which is wonderful.
We really appreciate you taking the time to share your experience with us :)
Your feedback will make us improve.
Thank you :)
super satisfied, punctual, 5 star service.
Thank you for the great review :)
deep cleaning service was real good. Nice team profesional job by team Caleb. I will book again
Thank you for your words :)
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