Horrible credit system that doesn’t afford refunds even if you haven’t used your credits. Not clear information on terms of agreement before subscription, only right after.
We’re genuinely sorry to learn that you’re not satisfied with your course experience, Melina.
As previously explained in our email communication, your course follows a monthly subscription model. This was clearly outlined during registration, confirmed in your payment receipt, and has consistently been visible in your student account, including the date of the next billing cycle.
Currently, we do not offer a "pay-as-you-go" plan, and we apologize for any inconvenience this may cause. Our subscription packages are designed to give students flexibility in choosing the number of class credits they wish to use each month. To help avoid purchasing more than needed, a smaller plan—such as one with just five classes per month—is available.
The subscription renews every 28 days and can be canceled at any time before the next renewal. As with any recurring service, it is the user’s responsibility to manage or cancel the subscription in time.
Each monthly payment includes access to your student account for 28 days in addition to your class credits. If a subscription is canceled, the unused credits will remain in your account for up to one year from the purchase date, so they can be used later.
We encourage learners to actively manage their course schedules. We understand that busy periods can make regular attendance challenging, which is why we offer flexible options—such as pausing your subscription, canceling when necessary, or converting group class credits into private sessions.
A monetary refund of unused class credits is not possible, unless it is requested within 14 days after the initial contract conclusion. Our apologies if this was not clear in the Terms and Conditions you had agreed to when you signed up for your course.
Our Student Support Team is always available to help with managing your subscription, preventing unexpected renewals, and supporting you in getting the most from your course. The classes are available daily and we trust in the students to take advantage of the classes that are provided within the time frame of their subscription.
Please contact us directly and we will happily review your student account situation once more with you.
Your Lingoda Student Support Team
I am very disappointed that Lingoda is not flexible and suitable for people with sophisticated jobs/less time available. I talked with different service advisor regarding the possibility to buy a 20 class package and use it over more than 1 month (cause one month would mean nearly every day a class), but they are inflexible and I would need to take other subscriptions in order to subsequently use all my credits. This makes Lingoda more expensive …
Thank you for taking the time to share your feedback, Hannes. We’re truly sorry to hear that your experience with Lingoda did not meet your expectations, especially regarding the flexibility of our course structure.
We completely understand the importance for adaptable learning options - for every person, regardless of how sophisticated their occupation may be, as each of our students time is valuable. While our subscription model is designed to encourage consistent progress, we know it may not suit everyone’s needs. The idea is that students choose the monthly subscription model with the amount of class credits they can use per month. The credits that are not used during one subscription month are carried over to the next month while an active subscription is maintained. The subscription can be actively managed, as we offer the option to pause or cancel subscriptions at any time, and unused credits remain valid for up to one year after purchase. However, we acknowledge that this still may not provide the flexibility you were looking for.
We genuinely appreciate you sharing your perspective, and your comments have been passed along to our team for review as we continuously work to improve our offerings.
Wishing you all the best in your language learning journey.
Your Lingoda Student Support Team
Melhor metodo de ensino que já utilizei, as aulas sao interessantes, os professores bem qualificados e o material exelente!
Große Empfehlung!
Der beste Weg um leicht und kostengünstig Sprachen zu lernen. Sowohl die Lehrer als auch Arbeitsmaterialien sind exzellent und die Stunden kann man flexibel buchen und kosten zudem weniger als herkömmliche Lehrformate mit echten Lehrkräften.
Vielen herzlichen Dank für dein tolles Feedback! Wir freuen uns sehr, dass dir die Unterrichtsstunden gefallen und du sie sowohl effektiv als auch erschwinglich findest. Gerne begleiten wir dich auch weiterhin auf deiner Sprachlernreise!
Dein Lingoda Studenten Support Team
Thank you for your review. We can't find any previous contact from you in our systems, but we welcome you to get in contact with us so that we can have the chance to improve.
Avoid it as much as you can, specially if you wish to do the sprint course. They have very tricky rules to confuse you so you don't get your 50% cash back. Teachers show up late and you never get that time back. Very difficult to follow the sequence of the lessons because there are not slots available on the class so you end up jumping from lesson 1 to lesson 7 to lesson 4 in the same week which makes learning confusing and messy. Almost impossib…
Hi Gema,
Thank you for your feedback. We’re sorry to hear that your experience with the Sprint course didn’t meet your expectations.
Our Sprint program follows specific rules to ensure fairness for all participants aiming for the reward. While we understand they may feel strict, they are necessary to maintain the integrity of the challenge.
Regarding lesson availability, we recommend booking at least a week in advance to secure a structured learning path. While it's not possible to select a single teacher because they manage their own schedules, our curriculum is designed for a smooth transition between instructors. Also, if a teacher misses a class, it still counts toward your Sprint completion, and the credit is refunded.
We appreciate your insights and will continue working to improve. If you have any further concerns, please don’t hesitate to reach out to our support team.
Ich möchte meine Unzufriedenheit bezüglich der Lehrerin Giovana zum Ausdruck bringen. Ich finde ihre Arbeitsweise unangemessen und sie hat negative Auswirkungen auf meine Motivation und mein mentales Wohlbefinden während des Unterrichts.
Erstens spricht die Lehrerin uns nicht mit unseren Namen an, sondern mit Nummern, was ich als Respektlosigkeit gegenüber unserer Identität und unserem Beitrag sehe. Ein weiteres Problem ist, dass wir im Unterric…
Es tut uns aufrichtig leid, dass Sie diese negative Erfahrung im Unterricht gemacht haben. Wie wir Ihnen bereits per E-Mail bestätigt haben, haben unsere zuständigen Abteilungen Ihr Feedback sorgfältig geprüft und entsprechende Maßnahmen ergriffen. Die Situation im Unterricht schien auf einem Missverständnis zu beruhen, und unser Teacher-Team hat die Lehrkraft entsprechend geschult, um sicherzustellen, dass sich eine solche Situation nicht wiederholt.
Bitte informieren Sie uns auch in Zukunft umgehend, falls Sie sich in einer Unterrichtsstunde unwohl fühlen, damit wir sofort die notwendigen Schritte einleiten können. Ihr Feedback ist uns äußerst wichtig, da es uns ermöglicht, ein Umfeld zu schaffen, in dem sich alle unsere Sprachschülerinnen und Sprachschüler wohl und wertgeschätzt fühlen.
Bei weiteren Fragen stehen wir Ihnen jederzeit gerne zur Verfügung.
Ihr Lingoda-Studenten-Support-Team
You pay 3 times more than they sell it to you!
I purchased a 40 group hours subscription with a promotion price, with an objective to study only 1 month intensively before my new job starts. The content of the course is interesting, most of the teachers are good, and I like the fact that I can choose topics and be flexible with the time. But each lecture goes too fast, and has too many new things to learn with little practice, so it requires 2-…
Ich bin sehr zufrieden, danke, Lingoda!
We regret that your Lingoda experience did not meet your expectations, Maelisha. Please feel free to contact our student support team directly via email at service@lingoda.com so that we can further investigate your situation. We look forward to hearing from you.
Your Lingoda Student Support Team
Si acumulas clases, no puedes disfrutarlas a no ser que tengas una suscripción activa, la cual hace que sigas acumulando más clases.
Deberían dar la opción de disfrutar los créditos y comprar al terminarlos.
Buena experiencia con profesores, muy mala con los pagos.
Gracias por compartir tu opinión, Joan. Lamentamos que hayas tenido una mala experiencia con los pagos y apreciamos tus comentarios sobre la opción de disfrutar los créditos. Tomamos en cuenta tus sugerencias para seguir mejorando.
En caso de que no se puedan usar todos los créditos, estos se traspasan al próximo mes de suscripción y pueden ser utilizados junto con los nuevos créditos. Además, el estudiante tiene la posibilidad de cambiar a un curso menos intensivo para evitar acumular demasiados créditos nuevos. También es posible pausar la suscripción hasta 28 días si no hay tiempo para tomar clases. En cualquier momento, se puede cancelar la suscripción y volver a acceder a la cuenta, y los créditos no utilizados podrán ser aprovechados en el futuro al reactivar la cuenta con un nuevo curso cuando haya más tiempo disponible.
En casos especiales, podemos ofrecer la opción de posponer la fecha de pago como excepción, lo cual hemos hecho para ti en tres ocasiones, pero lamentablemente no podemos hacer esto de manera frecuente, ya que el acceso a la cuenta de estudiante depende de tener un curso activo.
Nos alegra saber que tu experiencia con los profesores ha sido positiva. ¡Esperamos que sigas disfrutando de las clases! Si necesitas ayuda o tienes alguna pregunta sobre el proceso de pagos, no dudes en contactarnos.
Tu equipo de soporte al estudiante de Lingoda
Unfortunately I didn’t have a good overall experience with them. I signed up for the Lingoda Sprint (15 classes/month) and since I accidentally signed up for six classes on one week, I was rejected by Lingoda to receive cash back. Such fine print rules (that you can only attend max 5 classes/week) can be easily overlooked by new customers. It’s sad that they are not flexible for such occasions (I’d understand if someone did too few classes, but i…
Thank you for your honest feedback, Kris. While we completely understand your frustration and disappointment, we must emphasize that the Language Sprint is a competitive learning challenge.
Following the Language Sprint rules is essential to the challenge's framework, as not respecting them in your class booking and attendance significantly impacts the integrity of the competition and your qualification for the Cashback. We aim to ensure transparency and fairness to all participants of the Language Sprint.
The Sprint rules are available to all students before they sign up, and it is crucial that each participant reads these rules carefully. The rule you are referring to, which limits students to taking no more than 5 classes per week during the Sprint option, is one of the basic rules. Although we would like to grant exceptions more often, it is not possible in order to maintain fairness for those participants who followed the rules and qualified for the Cashback.
If students are unsure whether they can commit to the rules outlined in the Language Sprint catalogue, we recommend considering a more flexible option, such as the Lingoda Flex course, which offers greater flexibility with class booking and cancellations.
We appreciate your suggestion regarding notifying students if they are about to break a rule, and we do strive to make our learning platform as user-friendly as possible. While we have forwarded your suggestion to the relevant department, please also keep in mind that this is a challenge — and participants are responsible for being attentive to their class bookings and the rules that govern the challenge. The 30-minute class cancellation window exists to give students the opportunity to review their bookings immediately after confirming them, allowing them to cancel a lesson if needed, even if it takes place less than 168 hours in advance, in case a mistake was made.
Thank you for taking the time to express your opinion and share your experience.
That being said, we understand that a language learning journey is very personal, and there is no "one-size-fits-all" solution. The most important thing is that you find the method you feel most comfortable with, so you can stick with it and achieve your language goals. If you've found this with a different platform, we wish you all the best on your continued journey.
Your Lingoda Student Support Team
They advertise the Sprint as "you get 50% back", you are eligible to this if you attend all classes, but also if you attend max 5 classes/week. The last part is not visible at all on the website, and is just one small sentence on a downloadable pdf only accessible on the FAQ.
This is not okay and is misleading. I strongly do NOT recommend Lingoda to anyone.
We are sorry you didn't qualify for the Sprint, Justine.
We understand your frustration and are sorry about it. However, the Sprint rules are also shared with all participants along with their inscription confirmation email as a link to the PDF file.
The same rules are always available, and our student support team typically responds to any concerns within the same day, if not immediately, on the website's chat.
Regarding your concern about the possibility of booking more classes than the ones required by the rules, I'm afraid that students who break a rule early in the Sprint continue using their lessons at their convenience therefore we have not blocked this option.
Additionally, we offer more than one way to keep track of your attended classes to be able to comply with this and the other rules.
The challenge is meant for students to gain healthy study habits, get the necessary discipline to regularly attend their classes, not miss them, and not attend all of them at once, while they get the ability to communicate in a new language.
I'm sorry that you don't see it as a proper answer to encourage our students to see all they achieve, it is what we strive for.
Please let us know if there is anything else we can do for you, our support team is always ready to help.
Agree with all the negative reviews here. I have paid over thousands of euros at this point using their classes because it’s convenient, but they just lost me as a customer.
I had always remember to deactivate my subscription when I have to travel for work. However, this time I didn’t and they auto-billed me. When I reached out within the hour they billed me to say I couldn’t take my classes this month due to work; they refused to refund because…
We sincerely apologize for the frustration you have experienced and appreciate your honest feedback. Please know that our student support team has guided you to the best of our ability to find a solution. The 14-day withdrawal period is indeed only effective from the conclusion of the contract, meaning it cannot be applied to subscription renewal payments. This is why students receive a payment confirmation email after each payment, clearly stating the next payment date. Additionally, the subscription status is displayed in the student account, including the next payment date and an option to cancel the subscription in a timely manner.
We have noted your suggestion for a subscription renewal reminder to help prevent situations like this in the future. To ensure fairness to all students, we must adhere to our Terms while also striving to find personalized solutions whenever possible. As you know, we are in email contact with you, so please feel free to reach out directly if you have any further questions or need additional assistance.
Your Lingoda Student Support Team
I have taken many French courses over the years and I am completely impressed with the methodology of the Lingoda platform! What fantastic learning materials and teachers. The platform is incredibly user-friendly and I've made such great progress! I recommend it to people all the time. However, Lingoda does use fraudulent marketing and operational techniques to gain new clients … so beware not to fall for these gimmicks. After several attem…
E fillova këtë shkollë në Prill (mendoj, nuk e perceptoj më rrjedhën e kohës që atëherë). Lingoda më ka ndryshuar jetën time të mjerueshme. Tani kur kam mësim zgjohem me një vrull të madh për të lexuar dialog teatror dhe ushtrime gramatikore të cilat nuk do i vlerësoja më lart se niveli A2 i gjermanishtes. Sepse këto janë sigurisht thelbësore për dikë me çertifikatë B2. Mbi të gjitha jam shumë e kënaqur me faktin që qëllimi i Lingodës është të më…
Thank you for your feedback, Esi. We are sorry that you are not satisfied with your course experience. Please be aware that participation in the Medical German course requires a solid B2 level in German. Without this proficiency, it would be challenging to understand Medical German and successfully engage in the preparation classes.
As you currently do not hold a valid B2 German certificate recognized by our institution, we are offering you an intensive B2 curriculum followed by exam preparation classes to help you achieve the necessary proficiency. Once you have successfully passed the TELC B2 exam, you will be eligible to enroll in the Medical German classes.
It is therefore entirely normal that the current classes do not include Medical German, as your present German level does not yet support the understanding of medical terminology in German. We understand that you may not agree with this approach, but it is designed to ensure that our students are fully prepared and capable of meeting their learning goals.
If you have any specific questions or concerns, please do not hesitate to contact us directly.
Your Lingoda Student Support Team
Los profesores son pagados a 12 euros la hora aún teniendo multiples diplomas, certificados y experiencias, no hay cursos fijos entonces los profesores deben estar todo el tiempo pendientes del horario para competir con otros para programar los cursos disponibles rápidamente lo cual genera una dependencia y ansiedad de consultar la plataforma básicamente todo el día, todos los días, constantes problemas por ausencias de estudiantes que terminan …
Gracias por compartir tu experiencia, Cristian. Lamentamos que haya sido negativa. Nuestro equipo de profesores ha intentado ayudarte en los últimos meses. Nuestro equipo de profesores ha intentado apoyarte en los últimos meses, ya que en algunas de tus clases se produjo un problema del que nuestras colegas hablaron contigo en varias ocasiones. Lamentamos no haber podido encontrar una solución, aunque todo te ha sido comunicado en las conversaciones directas que nuestro Equipo de Profesores ha mantenido contigo en los últimos meses.
Valoramos profundamente las contribuciones de nuestros profesores y nos esforzamos para que todos se sientan apreciados y recompensados. Lamentamos que no hayas sentido esto. No podemos profundizar más en tu situación personal a través de este comentario, pero te animamos a ponerte en contacto directamente con nuestro equipo de profesores para asegurarte de recibir el apoyo adecuado.
Por ahora, te deseamos lo mejor para tu futuro personal y profesional.
Tu equipo de Lingoda
I very rarely write reviews. But this is the case when I just can’t forget. Friends recommended this online school to me. I was very excited. I signed up for the 2 month sprint. They have a rule that after attending all classes and following the rules, you get 50% back. Then you can take further classes with these points. I was very happy because I could choose the class times. But at the very beginning I encountered a problem. Classes…
We are sorry that you did not qualify for the Cashback of your Language Sprint, Vadym.
A fundamental aspect of the Language Sprint is the adherence to the guidelines regarding class bookings, which are designed to ensure fairness in determining eligibility for Cashback rewards. As with any competitive challenge, these rules are enforced to maintain consistency and uphold the integrity of the Sprint.
We understand that these rules may appear stringent; however, they are essential to maintaining the competitive nature of the Sprint and ensuring an equitable experience for all participants. For those seeking greater flexibility, we offer the Flex monthly subscription option, which does not adhere to the strict rules of the Language Sprint. You can find more information here: https://www.lingoda.com/en/flex/
One of the key regulations of the Sprint stipulates taking 15 classes during month 1 of the challenge, and 15 classes during month 2. This is mentioned in rule 3.3 of the rules document which corresponds to the Language Sprint you participated in: https://www.lingoda.com/downloads/sprint/42/2024-Sprint-42a-Rules-March-Start-EN.pdf
This rule is critical to the challenge's framework, as not respecting this rule significantly impacts the integrity of the competition.
While we empathize with your situation, taking 12 classes during the 1st month and 18 classes during the 2nd month was considered a rule violation of the rule stated above. This is out of transparency and fairness to all participants who adhered to the rules and qualified for the Cashback.
Please also know that we are not able to promise that you will have classes with specific teachers, or that students can choose their teachers. We are sorry if you had the intention to do so, but to offer the flexibility to book classes at the time of day convenient to our students, we are not able to match specific teachers with your lessons. Please have a close look at the following FAQ article, where this is explained in detail:
https://lingoda-students.elevio.help/en/articles/234-can-i-choose-my-teacher
In case you are upset about the experience you had with a teacher, we encourage students to leave an honest feedback after each class and to reach out to us in the Student Support Team. We take each feedback very seriously and have internal processes in place to follow up on each situation with our Teacher Team, who will then review the matter with the corresponding teacher.
We genuinely value your participation and regret any disappointment. Should you have any further questions or require clarification regarding the rules, please do not hesitate to contact us directly.
Your Lingoda Student Support Team
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