*Teknik imkanların oldukça yetersiz olduğunu düşünüyorum. Kayıt olmadan önce mutlaka sınıfları gezmenizi tavsiye ederim. Sınıflarda klima bulunmuyor, televizyon yok ve dinleme etkinlikleri için eski tip CD çalarlar kullanılıyor.*
*Eşimle birlikte üç aylık bir kursa kayıt yaptırdık. Ancak son aya başlamadan 10 gün önce işyerimizde gerçekleşen bir değişiklik nedeniyle vardiya saatlerimiz belirsiz hale geldi. Bu nedenle kursu ertelemek istediğimizi…
Hi,
Thank you very much for your detailed feedback. We appreciate you taking the time to share your concerns, and we regret that your experience did not fully meet your expectations. Please allow us to address each of your points carefully and transparently.
1. Technical Facilities and Classroom Equipment
You mentioned that our classrooms lack air conditioning, televisions, and that listening exercises rely on outdated CD players.
Our classrooms are equipped with modern fans, which have provided a comfortable learning environment so far. We regularly monitor classroom conditions and have received positive feedback from most students regarding air circulation and comfort.
Regarding televisions, our teaching approach focuses on interactive communication and direct engagement between teachers and students. While TVs can be useful in some contexts, we have found that our students benefit more from targeted listening and speaking exercises.
For audio materials, we use new CD players alongside online listening exercises played via Bluetooth speakers. Many official language learning materials are still distributed on CDs, and our equipment is regularly updated to ensure quality. We combine traditional and digital resources to provide a varied and effective learning experience.
If air conditioning and additional multimedia equipment are priorities for you, we recommend schools in the premium segment, where such amenities are standard and reflected in higher course fees.
2. Booking, Cancellation Policy, and Flexibility
You and your partner booked a three-month course package, benefiting from a €120 discount. Our cancellation policy, which you agreed to at booking, allows cancellations only up to 14 days before the first course begins. After the first course starts, bookings are binding for the entire package.
This policy is standard in the language school sector, especially in budget-friendly schools, and ensures fairness and predictability for all students. Once courses start, we commit resources such as classroom space and teacher assignments based on confirmed enrolments.
We understand that your work schedule changed unexpectedly, but as a language school, we cannot be responsible for personal or professional changes. We encourage students to discuss scheduling conflicts with their employers. Unfortunately, we cannot make exceptions to our cancellation and rescheduling policies without compromising fairness for all students.
3. Institutional Flexibility and Student-Friendliness
You expressed concern that the institution reserves the right to make changes but does not extend the same flexibility to students. Please note that any changes from our side are rare, communicated well in advance, and always made with students’ best interests in mind.
Our policies are designed to be transparent and fair. We apply them consistently to all students to maintain a stable learning environment.
We encourage open communication and are always willing to discuss individual concerns to find solutions where possible.
4. Invitation for Dialogue
Many issues can be resolved more effectively through direct communication rather than public reviews. We invite you to contact us to discuss your concerns further. Our team is committed to listening and supporting you.
You and your partner are still welcome to attend the remaining courses, and we hope you will reconsider your review.
5. Conclusion
Thank you again for your feedback. We value your opinion and remain dedicated to providing affordable, quality language education. We wish you success in your language learning journey and professional life.
Best regards,
Kapitel Zwei
Google