DETOMASO WATCHES

Jörg H

Hellauf begeistert, hatte nach relativ kurzer Tragezeit einen Schönheitsfehler, aber von „Tragweite“. Wurde anstandslos seitens und dank Frau „Susi“ vom Support, Abhilfe geschaffen, denn ich liebe tatsächlich diese Venture Chrono. Besser geht nicht

Vor 3 Monaten auf

Jon U

Overall the watches aren't poorly designed for the money. A few sharp edges that you wouldn't see in a higher dollar watch. But I've bought bulova and tissot on sale in their price range and the quality isn't even comparable. I do like the watches and wear them occasionally. But I won't buy anymore. Their delivery company of choice isn't any good at all. You get in transit notifications for two weeks then it's being delivered today in th…

Antwort des Unternehmens

Dear Jon, We’re sorry to hear that your overall experience did not meet your expectations, especially regarding the delivery process. We understand how frustrating it can be when shipping updates are unclear or delivery timelines are not met as expected. While we carefully evaluate and work with established logistics partners, we recognize that delays or communication issues can occasionally occur. Please be assured that we continuously review our shipping processes and partners to provide the most reliable and convenient service possible. We also appreciate your honest feedback regarding the watches themselves. It’s valuable for us as we strive to improve both our product quality and overall customer experience.

Vor 6 Monaten auf

Peter V

Ungenauer, äußerer Uhrenring, sowie Sekundenzeiger sind nicht auf 12:00 Uhr einstellbar. Design gut. Würde Detomaso aber nicht weiterempfehlen.

Antwort des Unternehmens

Lieber Peter, vielen Dank für deine Bewertung! Es tut uns sehr leid, dass du mit deiner Uhr nicht zufrieden bist. Leider konnte ich deine Bestellung in unserem System nicht identifizieren, da die von dir eingegebenen Informationen nicht ausreichen. Ich glaube, dass du unsere Chrono-Uhr hast. Deshalb wäre es gut, wenn du uns unter feedback@detomaso-watches.com kontaktierst. Ich bin sicher, dass wir dir helfen können. Glaube mir, wir werden unser Bestes tun, um dir zu helfen.

Vor 9 Monaten auf

Josée

The watch doesn't keep the time, losing 10-30 minutes a day. Not able to get costumer service! I wrote on September 15th, got a real answer (not automatic) on October 15th after I wrote many times. The link they gave me didn't work. When it finally worked, it says no order with these informations (the ones I got for "costumer service" because I didn't have any client # on the e-mail I received to confirm my order!!!). We order the watch in Novem…

Antwort des Unternehmens

Dear Josée, Thank you for your feedback. Please accept my apologies for the long wait for answers and solutions to your situation. I noticed that you were mistakenly sent a link to another one of our stores. I have sent you the correct link. I also received your latest message about a problem with the returns portal. I will try to sort this out as quickly as possible. We really want to keep you happy.

Michael A

Great communication. Had a minor shipping error and was honored with free product due to such.

Shripathi K

I ordered the D10 Chrono Solar watch. It arrived promptly, and looks great, and has generally worked fine. However, the lume does not seem to work. The instructions are not clear, and the service site lists a manual that appears to be wrong. Asking questions gets no response. If I try to return the watch, it says my order number is wrong. It was shipped to 92692. If I call, the phone number (215) 999-4010 in the order email, it goes to so…

Antwort des Unternehmens

Hi Shripathi, We’re very sorry for the confusion and frustration this has caused you. The instructions provided with your watch are correct. The luminous material needs to be exposed to light (ideally natural sunlight or a strong lamp) before it will glow in the dark. If the watch hasn’t had sufficient light exposure, the lume effect will not be visible. Please also note that we don’t offer customer support by phone – the number you found is not connected to our service. You can always reach us directly through our service portal or by replying to this email, and we’ll be happy to assist you further with your watch or order details. I see that our team has already contacted you, but please do not hesitate to get in touch again if you have any further questions. Our team will look into your case and get back to you as soon as possible.

James H

The efficient and fast service received from a brilliant team, well done Detomaso!!!

James H

I was given the most excellent customer service from the equally excellent timepiece provider, well done Detomaso.

Warren K

The Detomaso watches are magnificent. Beautifully made, so attractive, nicely priced, and shipped promptly. I now own a D10 and Voltre chrono, and they may not be the last.

Peter K

A delightful experience from start to finish! All communication from setting up the purchase to preparation of shipment, advising tracking information and finally receipt of item were handled in an exemplary manner.

David

It's really the customer service the responsiveness. Just the sense that you truly care for me as a customer. The quality of the watch speaks for itself.

Gau S

Customer service is great! The watch designs are unique and build quality is top notch!

Juanita L

I am editing my review of your company. I will say for me your customer service is very slow to respond to my question. I would have been very happy with just a quick response to say yes we received your order. For me to have to send several emails and give you a bad review at first is horrible. When I receive my watch and everything is fine with it, I will be willing to update my review again.

Antwort des Unternehmens

Dear Juanita, Once again, please accept our apologies. The lack of a conformation E-Mail can make you nervous, we are trying to sirt out the reasons för this failure. I would like to thank you for bringing this issue to our attention. I hope you will be satisfied after receiving your order!

Michael B

I ordered 3 DETOMASO watches now and the look and the comfort on my wrist I leave it on when I sleep and don't even notice. They have a nice feel and are low profile and have a sharp look! The order confirmation with tracking number was really nice to use and it was amazing how accurate it was. Package was exactly on time. Safe packing also. These are now my FAVORITE watches and I have to say that dealing with The DETOMASO watch people made ever…

Thomas K

D10 Chronograf heute angekommen, Farbe oliv sehr bläulich, und Ziffern auf der Datumsanzeige nicht lesbar. War meine Erste und letzte Detomaso.

F. K

Ich habe vor ca 2 Jahren eine tolle Uhr hier erworben und bin super zufrieden mit ihr 👍. Nachdem mir jetzt leider die schließe am Armband kaputt ging, hab ich innerhalb einer Woche nicht nur die neue schließe bekommen sondern gleich ein neues Armband... Toller Service vom Serviceteam, danke dafür nochmal.. Nicht so schön ist, dass man im Unternehmen niemanden telefonisch erreichen kann.. Aber ansonsten alles toll 👍😘

Mike M

Update 9/10: After my original review the company reached out and shipped the watch quickly and it was delivered. And I'm happy with the quality of it! I just wish this company had been more communicative. Original Review: Unable to reach the company for a watch I purchased two weeks ago. I was supposed to have received it by now and they have provided no status or shipping information. I have reached out twice by email without success.

M. S

ACHTUNG, sehr umständlicher und langwieriger Kundenservice. Sehr Kundenfeindlich! Mir wurde eine defekte Uhr verkauft, Detomaso reparierte das defekte Produkt nicht und sendete mir die Uhr mit dem selben Defekt zurück. Seitdem reagiert der Kundenservice nicht mehr. Der Kundenservice ist kundenfeindlich. Telefonisch nie jemand zu erreichen. Reklamation auf der Webseite gemeldet, wird nicht bearbeitet, weil es angeblich nicht angekommen sein soll…

Client E

Être déçu elle me montre date du 9-8-2023 car à ce jour la montre n'est plus étanche de la buée se forme à l'intérieur je trouve que ces montres sont bien trop cher pour la qualité de ces articles comparer à de grandes marques avec laquelle il n'y a aucun problème au niveau de leur étanchéité point pour tous ceux qui désirent posséder une montre fiable éviter ce site. Désolé je tiens, à vous dire que j'ai bien envoyé un message à l'adresse feedba…

Antwort des Unternehmens

Bonjour Erlk, Nous te remercions de nous avoir fait part de ton expérience. Nous sommes vraiment désolés d'apprendre que ta montre a des problèmes d'étanchéité et que cela t'a déçu. La qualité est très importante pour nous, et il est compréhensible que tu t'attendais à mieux dans ce domaine. Nous aimerions résoudre le problème avec toi. Contacte notre service clientèle à l'adresse feedback@detomaso-watches.com pour que nous puissions t'aider, que ce soit par une réparation, un échange ou une autre solution qui te convienne le mieux. Ton feed-back est très important pour nous et nous ferons tout notre possible pour rétablir ta satisfaction.